Provide additional instructions to Upcallers to help them get the right answers to the question you're asking.

Providing context for the question you're asking is helpful. Placing this information here makes it quick and easy for the Upcaller to reference the information. 

Some things you can include: 

  • FAQs specific to that question
  • Additional instructions for how to ask the question
  • Clarify the answer options you have provided
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