Upcallers

This collection of articles is meant for Upcallers. Read through these articles before contacting support as most of the answers you will be looking for are here.

45 articles in this collection
Written by Fitz

Why do I keep losing the Taking Notes badge?

Written by Fitz
Updated this week

Why does the Beginner queue run out of leads so quickly?

Written by Fitz
Updated over a week ago

What does "Token Expired" mean?

Written by Fitz
Updated over a week ago

What is an Ambassador Upcaller? How do I become one?

Written by Fitz
Updated over a week ago

Reasons Upcallers may lose access to Upcall.

Understand the reasons why your account may be deactivated.
Written by Fitz
Updated over a week ago

I'm new. I have my badges, but the call queues show there are no calls to be made. What do I do?

Written by Fitz
Updated over a week ago

What do we look for in a good call?

Learn what Upcall looks for when we score your calls.
Written by Fitz
Updated over a week ago

What is the Advanced badge?

Written by Fitz
Updated over a week ago

The lead is too busy to talk right now. What do I do?

This video will show you how to schedule a call back later with a lead.
Written by Fitz
Updated over a week ago

How do I add alternative contact information for a lead?

Written by Fitz
Updated over a week ago

What do the red/green dots mean next to the call queues?

Written by Fitz
Updated over a week ago

When is the best time to call?

Understand how and when leads come to Upcall so that you're always ready for new leads.
Written by Fitz
Updated over a week ago

How do I confirm my email address?

Written by Fitz
Updated over a week ago

What is a call queue? How is it different from a campaign?

Written by Fitz
Updated over a week ago

How do I get my 1099?

Read on to learn how to get the forms you need to file your taxes for the income you earned as an Upcaller.
Written by Fitz
Updated over a week ago

Upcaller Accuracy Score

Learn more about the accuracy score and how it affects you.
Written by Fitz
Updated over a week ago

Call Dispositions

Written by Fitz
Updated over a week ago

Operating the Dialer

Written by Fitz
Updated over a week ago

Rapport Building Questions

Building rapport is the key to building trust. Here is a list of questions you can ask to help you build rapport with a contact.
Written by Fitz
Updated over a week ago

Upcaller of the Month: October 2017

Meet Tabatha from New Jersey.
Written by Fitz
Updated over a week ago

Why do I keep getting the same contact over and over?

Written by Fitz
Updated over a week ago

The Smart Dialer

We'll describe the Smart Dialer, how it works and go into more detail about what a session is.
Written by Fitz
Updated over a week ago

Working with gatekeepers

Learn the best tactics to get past the gatekeeper and earn a bonus.
Written by Fitz
Updated over a week ago

What days and times can I call?

Written by Fitz
Updated over a week ago

How do I record my introduction for Upcall?

Written by Fitz
Updated over a week ago

Where do I find the script for a campaign?

This article describes how to look at the script before making calls on a campaign. You'll be able to practice it before your first call.
Written by Fitz
Updated over a week ago

What should I do if I don't know how to answer a question I'm asked during a call?

Written by Fitz
Updated over a week ago

How do I know when I've been approved on a campaign?

Written by Fitz
Updated over a week ago

My account was deactivated but I still have earnings I haven't withdrawn

Written by Fitz
Updated over a week ago

I'm missing some earnings: bonuses, tips, base pay

Written by Fitz
Updated over a week ago

Why do campaigns pause?

Read this article to learn about the reasons why a campaign may pause or show "Will be back soon".
Written by Fitz
Updated over a week ago

Is there a limit to the number of campaigns I can join?

Written by Fitz
Updated over a week ago

Is there a minimum number of calls I need to make each day?

Written by Fitz
Updated over a week ago

Calls show "processing"

This article will describe what to do when you see your calls are "processing".
Written by Fitz
Updated over a week ago

How do I become an Upcaller?

Understand the process and how long it takes to be approved.
Written by Fitz
Updated over a week ago

I can't log in to complete my interview

Describes how to reset your password so that you can log in and complete your Upcall interview.
Written by Fitz
Updated over a week ago

Campaign VS Campaigner

What's the difference between a campaign and a Campaigner?
Written by Fitz
Updated over a week ago

Setting Appointments

Learn how to set appointments correctly so that you earn your bonuses.
Written by Fitz
Updated over a week ago