This badge will be added to your profile once you have completed at least 10 calls and have call scores above 90% in the following categories:

  • Accuracy
  • Notes
  • Sentiment
  • Script Aherence
  • Communication

If you fall below 90% in any of these categories you'll lose the Advanced badge. You'll only have access to call tasks that don't require this badge. You can get the Advanced badge back by improving your scores again.

Scores are calculated using your more recent 100 calls that are reviewed. This gives you a chance to always regain the Advanced badge. It also means if you have the Advanced badge, you can't slack off.

You can read more about the categories Upcall scores for each of your calls here.

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