You may lose the Taking Notes badge if we review a call and score any of the below statements a "No":

  • The topics covered by the notes contain valid and accurate information.
  • The caller took notes on all vital information.
  • The caller's notes contained correct grammar, spelling, and punctuation.

All you need to do to get the Taking Notes badge back, is retake the course for it. Make sure you start from the beginning or the system won't recognize your attempt as a new one.

Did this answer your question?